Time to smash your e-commerce platform. Literally!

Why the future of e-commerce should be built using micro-services. Listen to the podcast episode here: The story is often the same: I’ll be approached by a startup that has created a great feature for customers that a retailer can bolt onto their service. On this occasion, the product or service I am shown passes my […]

Amazon Go will bring the great shoplifter experience to customers

Some three years ago, I was invited by Tesco’s London Format team to explore how we could use innovation techniques to enhance the customer experience in their small Express and Metro stores. When we started our meeting, I presented a list of ideas that I had seen from start-up companies engaged in this area. The […]